Smart services save Dubai Government Dh4.3bn

A suite of services and apps to boost efficiency for Dubai's public services has made almost six-fold savings for every dirham spent in the past 12 years, according to a new report

Since 2003, Dubai’s government has been working on a suite of services and apps to boost efficiency in public services.

Now, a report has found those efforts – spearheaded by Smart Dubai Government (SDG), the technology arm of Smart Dubai Office – have paid off, to the tune of Dh4.3bn ($1.2bn) in savings over 12 years.

For every dirham spent on ways to pool resources and smart technologies, Dubai has made almost six-fold savings, according to the study carried out by SDG and IBM.

“Dubai has long been a leader in adopting and utilising mobile technology as a way to ensure happiness. A mix of technology and diligence leads to exceptional quality of life,” said Dr Aisha Bin Bishr, Director General, Smart Dubai Office, at the report’s launch Tuesday. “We are open to all opportunities that bring happiness to society, as our sole vision is to make Dubai the happiest city in the world.”

Gains have been made, too, in time as well as money. By getting 50 government entities to use smart platforms, some 45,000 suppliers have been able to register and automate their transactions with government bodies. The aim now is to spread the smart city initiative beyond the public sector to other industries in the emirate.

“Technology is a means and not an objective,” said Wesam Lootah, CEO, Smart Dubai Government. “Our mission is to achieve happiness through providing smart services and infrastructure of world-class standards.”